# **REFUND & CANCELLATION POLICY — MONCTON**

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### **1. CANCELLATION POLICY**

**Order Cancellation by Customer:**
Customers can cancel an order only before it has been dispatched from our warehouse. To cancel an order, please contact us immediately at **moncton79@gmail.com** with your order number. If the order has not been dispatched, we will process a full refund to your original payment method within [X] business days.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may follow our Return Policy (Section 2) upon receiving the product.

**Order Cancellation by Moncton:**
Moncton reserves the right to cancel any order due to product unavailability, inaccuracies in product or pricing information, or issues identified by our fraud prevention department. If your order is cancelled by us after your payment has been processed, the full amount will be refunded to your original payment method within [X] business days.

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### **2. RETURN POLICY**

We at Moncton strive to ensure your complete satisfaction with our shower gel products. Due to the nature of personal care and hygiene products, we generally do not accept returns or exchanges unless the product received is damaged, defective, or incorrect.

**Conditions for Return:**
*   **Damaged/Defective/Incorrect Product:** If you receive a damaged, defective, or incorrect product, please notify us within **48 hours** of delivery. You must provide clear photographic or video evidence of the damage/defect/incorrect item along with your order number.
*   **Unopened & Unused:** The product must be unused, unopened, and in its original packaging with all seals intact.

**How to Initiate a Return:**
1.  Contact our customer service team at **moncton79@gmail.com** within 48 hours of receiving your order.
2.  Provide your order number, a detailed reason for the return, and clear photographic/video evidence of the issue.
3.  Our team will review your request and guide you through the next steps. We may arrange for a reverse pickup or ask you to ship the product back to us.

**Non-Returnable Items:**
*   Products returned after 48 hours of delivery.
*   Products that have been used or opened.
*   Products not in their original packaging or with tampered seals.
*   Products damaged due to misuse or improper handling by the customer.

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### **3. REFUND POLICY**

Refunds will be processed only for eligible returns (damaged, defective, or incorrect products) or cancelled orders (before dispatch).

**Refund Process:**
*   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*   If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **[X] business days**.

**Late or Missing Refunds:**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at **moncton79@gmail.com**.

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### **4. EXCHANGES**

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at **moncton79@gmail.com**.

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📩 **For any queries regarding our Refund & Cancellation Policy, contact us at:**
**Email:** moncton79@gmail.com
**Brand:** Moncton
**Address:** [Your Address Here]
**Contact:** [Your Contact Number Here]